How to Request a Refund for Your Order – trythrives

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If your package still hasn’t been delivered 30 days after purchase (and it does not show as delivered on the carrier’s website), you’re eligible for a free replacement.
- We’ll create a replacement using the same shipping speed as your original order.
If your tracking shows “delivered,” please contact your local post office. You can find contacts in this list of our most common carriers.
- To identify which tracking number to provide to your local post office, see this guide.

An “incorrect item” means you received something entirely different from what’s shown on our site.
- Will be replaced: You ordered a dress but received shoes; you ordered lipstick but got mascara.
- Will NOT be replaced: You ordered a weighted plushie and feel it isn’t weighted; you ordered a jacket in size large but think it fits like a small.
  - As a small business, we work hard to publish detailed product information to help you decide before purchasing.
If a replacement is approved, it will ship with the same speed as your original.
- Please send three photos from different angles of the item you received so we can process the replacement quickly.
- If a replacement is issued, you don’t need to return the incorrect item.

Our Product Research Team carefully selects items that are in demand, trending, or widely requested.
Because small businesses carry significant operating costs, we ask customers to research and confirm an item fits their needs before buying.
If you’re unhappy with the item after purchase, we’re unable to offer refunds. All sales are considered final.

Need more help? Submit a ticket here and we’ll respond within 48 hours.