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When a tracking email has already been sent
- If the shipment status shows “Label Created” only or “The shipment notification has been sent” only, reach out through our Contact Form page. We’ll check with our Fulfillment Center to see if a change is still possible and get back to you within 24–48 business hours.
- If the status has moved past “Label Created” or “The shipment notification has been sent,” we can’t guarantee a recall because the parcel has left our Fulfillment Center and is already in transit. We’ll still review what’s possible and update you.
No tracking number yet?
If you haven’t received a tracking number by email, send us a message via the Contact Form page. We’ll coordinate with our Fulfillment Center to confirm whether edits can still be made and notify you of the outcome within 24–48 business hours.
We’re here to support you
Need additional help? Submit a ticket here. We’ll respond within 48 hours.