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If something didn’t arrive, it may have been sent in a separate shipment. Here’s how to check and what to do next.
If everything has one tracking number
- Please click here to submit a ticket and attach a copy of the packing slip or any paperwork that came with the package so we can investigate.
- If the packing slip or enclosed paperwork shows an item wasn’t included, we’ll fix it and ship the missing item(s) as soon as possible.
If the items were shipped separately
- Use this guide to track the remaining parcel: How do I track my order?
- To reach your local post office, see: How do I contact the carrier?
If you’re unsure whether items shipped together or separately
- Click here to submit a ticket and we’ll verify the shipment details for you.
We’re here to help
Need more assistance? Send us a request here. We’ll reply within 48 hours.